Terms of Use Privacy Policy



© 2017  Frisco Lakes .
All Rights Reserved.

FAQ's

A list of Frequently Asked Questions has been provided to help answer some of your questions about the website.  Be sure to check out the Website Instructions webpage for step-by-step instructions.
 
  How do I get started?
  My spouse and I share an email address so it won't let me create a second username.  What do we do?
  When I try to log on, I get an error message stating "invalid username".  What does that mean?
  Which features are not available unless I log onto the website?
  When I click on the community website from my web browser's "Favorites" list or browser history, I am getting an error message. What am I doing wrong?
  What does "cookies required" mean in the Login section of the homepage?  
  I requested a username. Now what?
  I can't remember my username.  What do I do?
  I can't remember my password.  What do I do?
  My spouse and I share a username.  When we sign up for groups, how do we make the distinction between which one of us is interested in joining the group?  
  I've requested to join several groups a few days ago but still haven't been approved.  How long does this process take?
  My name isn't showing up in the Resident Directory.  How do I add it?
  My contact information is wrong in the Resident Directory.  How do I fix this?
  I am not receiving the weekly email update that the Lifestyle Director sends out.  How do I receive this update?
  When I try to modify my profile, I can't change my contact information.  What am I doing wrong?
  I noticed a misspelling/error on the community website.  Who do I notify?
  I have an idea for an improvement on the website.  Who do I notify?

How do I get started?
From the homepage, click the Register link in the Login section (upper right).  Enter in the requested information and click the Submit button.  Your information will either be automatically approved or sent to a website administrator for approval.  You will receive email confirmation of your username approval.
 
My spouse and I share an email address so it won't let me create a second username.  What do we do?
You can request your username with a first name of "husband & wife".
 
When I try to log on, I get an error message stating "invalid username".  What does that mean?
Either the username or password that you are entering isn't correct.  If you are uncertain about your username, please contact the Village Center front desk at 972-370-0404.  If you are uncertain about your password, click the "Lost Password" link in the Login section of the homepage.
 
Which features are not available unless I log onto the website?
- Resident Directory
- Pet Directory
- Document Library
- Financial Information
- Group/Club/Neighborhood Webpages
- Ability to Join or Resign from a Group/Club/Neighborhood
- Ability to Post a Classified Ad
- View Photo Album Section
 
When I click on the community website from my web browser's "Favorites" list or browser history, I am getting an error message. What am I doing wrong?
Our suggestion is that you remove the website from your favorites and purge your browsing history and temporary internet files.  Then type www.ourfriscolakes.net into your web browser and add it back into your favorites to guarantee that the link is accurate.  
 
What does "cookies required" mean in the Login section of the homepage?  
A cookie is a message stored by a Web server on your computer as a text file. The message is then sent back to the server each time you request a page from the server.

The main purpose of cookies is to identify users and possibly prepare customized Web pages for them (i.e. when your username and password automatically appear when you go to the community website).
 
I requested a username. Now what?
You will need to opt into the Resident Directory if you would like for your contact information to show and you will need to join any of the groups that you are interested in.  We highly encourage everyone to click around and become more familiar with what the website has to offer.  If you would like more help navigating the website, please call the Village Center front desk and register for a website training class.
 
I can't remember my username.  What do I do?
Please call the Village Center front desk at 972-370-0404 and we can look it up for you.
 
I can't remember my password.  What do I do?
On the homepage, click "Lost Password" in the Login section (top right).  Enter your username in the field and click the "Continue" button.  Your password will be emailed to you.
 
My spouse and I share a username.  When we sign up for groups, how do we make the distinction between which one of us is interested in joining the group?  
If you share a username, there is not a way to make a distinction as to which of you (or both) is joining the group.  This is one of the down sides to sharing a username.
 
I've requested to join several groups a few days ago but still haven't been approved.  How long does this process take?
Each group chair is responsible for approving/denying group requests so it will very depending on how often the group chair can log onto the website.  If it has been beyond what you feel is a reasonable approval period, please notify the Village Center front desk at 972-370-0404 so a staff member can research your request.
 
My name isn't showing up in the Resident Directory.  How do I add it?
You have to opt into the directory.  To do so, click "View Profile" in the Login section of the website and click the "edit" hyperlink to the right of "Personal Information".  Make sure that the box is checked to opt into the website and click the "Update" button.  
 
My contact information is wrong in the Resident Directory.  How do I fix this?
Go to the directory and click on your name.  Click the "Edit Information" button located below on the "Activities and Interests" section in the right column.  Make the changes and then click the "Submit changes" button located at the bottom of the right column.
 
I am not receiving the weekly email update that the Lifestyle Director sends out.  How do I receive this update?
Log onto the website and in your profile, check the box to opt into receiving the community emails.  
 
When I try to modify my profile, I can't change my contact information.  What am I doing wrong?
Its not anything you are doing wrong.  Residents do not have the ability to modify their profile by clicking "View profile" from the homepage.  If you would like to update your directory listing, please do so by clicking on your name in the directory and then clicking "Edit information" below the "Activities and Interests" box.  If you need a change made to your profile, please email mwhitaker@ccmcnet.com.
 
I noticed a misspelling/error on the community website.  Who do I notify?
We appreciate you helping us keep the website as up-to-date and accurate as possible.  Please email any necessary changes to mwhitaker@ccmcnet.com or submit the information on the Suggestion Box webpage.
 
I have an idea for an improvement on the website.  Who do I notify?
Thank you in advance for your suggestion!  Please complete the form on the Suggestion Box webpage.  It will be forwarded to the appropriate person.